South Shore Furniture Noble Collection TV Stand

I've been an Amazon customer for years and this is my first review of a product. I dont write reviews because I'm almost always happy with my purchases because I do my research before buying. This product was so poor, I just had to write a review. Unfortunately for me, there weren't enough reviews of this item to warn me about its poor quality. In retrospect, I would have expected a better product for the price of this item.

The Bad

This piece of furniture looks really nice in pictures but its really low quality stuff. I would rate this lower in quality than IKEA items. The entire product is laminated composite (pressed) wood material. That in itself is not a bad thing but the pressed wood for this item is softer that other pieces of pressed wood furniture I've dealt with in the past. Therefore, it crumbles easily in the corners and tend to crack or break easier that other similar wood products. What makes this product worthless is the laminate on the wood. The laminate is ultra thin. Over the years, I've dealt with all sorts of laminated wood furniture products but I've never had a product with lamination this thin. It so thin that it chips or peels with ease even when you are careful. You could literally peel the laminate off with your finger nails without too much effort. For example, it chipped while I was moving the DVD player in the shelf the feet of the player with soft felt like stuff is what rubbed off the laminate. Also, one long piece that runs under the top board came shipped with a chip in it that had already peeled back. The other issue I had with this item was that the pre-drilled holes for the drawer handle on the board that makes up the front of the drawer didn't match the spacing on the handle. I had to use a drill to make the holes on the board larger in order to fit the handle. Also, the board that makes up top of the furniture had a 3 inch crack under the lamination but it didn't make it through to the surface. This wasn't a huge deal to me since I was going to place my AV receiver on top which would cover up that spot. Again, this lends to poor overall quality of this product.

The Good

I called the customer service number and they were very professional and courteous. I told them about the one piece that game damaged and they said they would ship me a replacement part in a couple of days via FedEx. The original box was packaged really well. On top, its seems Amazon did a fantastic job putting an outer layer of packaging to protect it during shipping. The instructions were clear but I can see people having issues with some of it. All the parts were neatly packaged and some of the parts had extra pieces in case you lost some while assembling it.

Summary

Overall, I'm really disappointed with this product. It looked like top notch stuff but it turned out to made of really cheap materials. Its great that the company will replace parts that came damaged but it doesn't make up for the poor quality.

This is flat pack furniture all of my comments are with that in mind. You're not buying solid wood from the showroom floor. That being said, it is overall a higher quality than most flat pack furniture I've bought.

Assembly was easy it takes some time, but very little effort and the end product feels solid.

I did have to use customer service for a missing piece, but their customer service (as others have mentioned) are excellent so that was pain free. If their customer service sucked, I would rate this 1 star as I would be screwed without the piece that was missing.

I would buy this from them again. I give it 5 stars because I've never had exceedingly better flat pack furniture.

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This furniture was not at all what i wanted. I thought it was solid wood but it was pressed wood. One of the pieces was cracked and it took too long to put together. Planning to get somethings else soon. Very disappointed.

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The item itself is wonderful, we love the tv stand and it looks great in our living room, but we were sorely disappointed by the state it arrived in. One of the boards was broken clean in half. It was just to keep the piece looking cleaner from underneath so we built the unit anyway. We also had to glue one of the drawer pieces togethr so that we could build the drawer appropriately. There were numerous nicks and dings on the wood as well. We were able to cover most of it up with the included pen but overall I was very dissatisfied with the state it arrived in. We bought it in "as new" condition but it was definitely not even close. I will be much more careful the next time I buy from this seller.

As far the piece of furniture goes it has been great so far. We love the look and it fits our 50 inch very well. It has ample storage for our DVDs, PS3, and games. I even got a whole side to store family photo boxes which is great. So if you're looking for a nice product definitely check this one out. Just pay the full price from the retailer instead of the amazon warehouse.

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This piece of furniture looks good once all put together but its not made very well. It took approx 3 hours to assemble and there was one piece that came cracked. Thankfully, it wasn't a piece noticeable to the eye. When assembling, there were several times the wood started to split.

Overall, I am happy with it but wondering if it would have been better to buy a piece of furntire already assembled and skip the hassle!!

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