Stork Craft Heather Dressing Table with Drawer

I should have known something was terribly wrong when it shipped to me in a box marked "Chang Table". Yep, in huge letters, it says Chang Table. There's not even a space for an 'e' that might have been stripped off.

I saw the other poor reviews on the product, but I had experienced very good luck with other StorkCraft products, including the Stork Craft Tuscany 4-in-1 Stages Crib, Cognacand Stork Craft Beatrice Combo Tower Chest, Oak. So I guess I hoped for the best. The table arrived quickly and the box seemed to be in good condition.

When we opened the box, there were several pieces that had deep gouges (deep enough that large chips of wood were missing, not just scratches) and the entire thing was very, very flimsy. I didn't expect it to be heirloom furniture, you get what you pay for. But I did expect to feel comfortable putting a baby on top of it for a while. There's no way I'm going to put my baby on this contraption. The shelving is incredibly thin cardboard (much thinner than the composite board used on other pieces of StorkCraft furniture)and the runners for the drawer were both bent. There is a changing pad that comes with it, but I can't say I'd ever use itfeels like a blanket wrapped up in a Hefty bag.

Assembly was the typical StorkCraft experienceyou need to go slowly and study the photosthere's barely anything written out for directions. The cardboard did not fit correctly into two of the shelves, and I don't feel confident it would hold any weight. We did eventually get it together, hiding the chipped pieces as best as possible. The drawer would not fit into the space left for it, and we ended up chipping the front legs of the table just trying to get it to close. It never did close all the wayit left about a 2 inch gap between the front of the drawer and the table. Then the drawer got stuck in therewould not come out and would not go all the way in. My husband had to use a good amount of force to get the drawer pulled out, and when it finally rolled back it broke into about 5 pieces.

I am honestly appalled at the quality of this piece. StorkCraft should be ashamed to sell it. I also wonder if this particular bit of furniture is outsourced to another factory, because their other furniture has been just fine. Please, do not buy this table. Spend a little bit more on something else, or just buy another brand's cheaper table. This is absolutely the worst thing I've ever bought on Amazon, and the first negative review I've ever had to write. Stay far, far away from this "Chang Table".

Sent product with missing parts. After 3/4 way complete realized they were missing. Called manufacturer who sent the parts 10 days later only to realize they also sent the wrong parts again. I think the product changed with assembly, but they still provided old product directions. After all said and done, the drawer sticks and is very difficult to open with one hand because of length. Had to cut my own hole for safety belt because they shipped wrong part, and is not has sturdy as I like. I purchased all stork craft for my nursery and all were great but this one. It must be made at a factory that is unable to perform quality work.

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This review is based on my experience assembling the changing table over the weekend. The baby hasn't arrived yet, so I can't comment on its usefulness as a changing table.

I love the overall look of the table, but the package arrived somewhat damaged and with missing pieces. At least three wooden pieces had deep, visible gauges on them. One of the pre-drilled screw holes was stripped, so that the plastic cam bolts that came with it could not be driven in. Also, when some of the screws are made of plastic, it increases the chances that you will accidentally damage them while you try to force them into a reluctant hole.

Missing parts and damage I can understand, but I wasn't pleased with the customer service. The box ships with a slip of paper that gives you a number to call to order replacement parts. It does not tell you what information you will need to give the operator. I'm a working guy, so obviously I was putting this furniture together on the weekend. I call the parts department, and they are only open Monday to Friday. Why they wouldn't have weekend hours when 95% of their customers are going to be assembling furniture then, I can't imagine. I was frustrated, but I wrote down all the part numbers that I needed, and took the packing slip with me to work. I called from work and waited on hold for 15 minutes without any indication of what the waiting time would be. The person who answered the phone asked for a bunch of information, including the "country and date of manufacture", which were nowhere to be found on the materials I'd brought with me. Nor could the operator give me specific information about where to find them, other than "on the package." Hopefully, when I get home it will be obvious. I'm glad I haven't thrown away the box yet.

Anyway, this process would have been much more user friendly if they kept weekend hours and gave specific directions on the slip with the phone number about what was required to make a parts order. Their existing process seems thoughtless and sloppy to me.

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Summary:

Pros: looks nice, matches crib, inexpensive

Cons: terrible construction, cheap materials

Review:

While you get what you pay for, this isn't even worth its low price. The changing pad is worthless -incredibly thin and cheap. Not a deal breaker given that we purchased a nice one. The overall construction is terrible. We have the matching Stork Craft crib and it is significantly higher quality wood and overall construction and it is barely an acceptable level.

The biggest flaw in this product are the "panels" that make the shelves and the changing area. It is no stronger than a piece cardboard from a nice box. Sure "metal" support straps are provided for additional support, but if your child ways more than 15lbs I would HIGHLY recommend going to Home Depot/Lowe's and getting a few pieces of 1/4in plywood to beef up the support or odds are you will break the boards. To make matters worse, you are supposed to have one of the panels with notches in it to pull the straps through for safety during changing. None of the slats have notches so I've already had to create my own in order to put the product together correctly.

Overall, this table is junk. Looks good, but is junk. Don't waste your time or money. Spend the extra $50-$100 to get something better or be prepared to rig things to make it sturdy enough to handle what you are buying it for.

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This changing table may look good, but it is anything but! The wood came damaged in some areas. The hardware that was sent with the package broke when trying to screw it in. The drawer does not have a support underneath it, so our drawer will not be useable at all. Also, with the drawer, my husband had to drill 6 screws in from the outside just to make it stay in place, it looks horrible. We are not happy with the end results at all. We wasted over $100 and it wouldn't even be worth it to take it apart and send it back. We are not even sure if we will be using this at all.

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